ANY DELIVERY QUESTIONS ? – PLEASE CALL 01904 621328 OR EMAIL firstname.lastname@example.org
We ship out goods as swiftly as possible , usually within 48 hours – several items are sent direct from our York store , however due to the number of lines and range of sizes some orders have to be dispatched from a warehouse – and some costume lines are made to order in Belgium and do take 7 days to be delivered. If you have a time sensitive order, please just give us a call and we will be able to check stock and confirm a delivery date.
Delivery of Your Goods
If you are not around to accept delivery during working hours, we suggest that you have the goods delivered to a work address rather than your home address.
Orders are sent via Royal Mail and tracking is displayed . Once your order is dispatched you will receive an email with tracking code information.
Signature Is Required
All parcels leave Fantasy World with a tracking number and will need to be signed for unless waivered by you. Please ensure that someone will be at the delivery address to sign for your goods. If you think you may not be at home, may we suggest you change your delivery address to a work address or leave with a neighbour.
Can You Leave My Goods Without A Signature?
Customers may wish us to leave the parcel at the delivery address without signature. We’re happy to do this and you may wish to instruct us by providing additional information of a safe place to leave the goods. If you request we leave goods without a signature, this will be at the driver discretion. For clarity and within our anti-fraud policy, if any parcel is left, then Fantasy World and the carrier disclaim any liability whatsoever for loss, damage or theft.
UK Next Day Failed Deliveries, What Next?
We make every attempt to ensure your delivery is on time and provide real time tracking information via email and text message. On occasions there may be no-one at the delivery address to sign for the goods therefore the parcel will be returned to your local depot. For all next day delivery services, our couriers will attempt to redeliver the goods the next business day. You will need to collect from your local depot after 2 failed delivery attempts. If the parcel is not collected this will be returned to the sender incurring a fee of £7.99
Overseas Delivery Options
The cost of delivery to EUROPE & the rest of the world*, prices from £12.00 . At checkout you will have various delivery zones and prices to choose from.
Please note that some countries outside the EU may incur import duty. As this is charged at local rates, we cannot be held responsible for duty applied. The cost of import duty must be paid by the customer.