People can sometimes be nervous about HIRING – please don’t be its a simple process .

Costumes can be hired on line but if you are near the store we urge you to pay us a visit – as you’ll see the full range and have the opportunity to try on etc .

A Security Deposit is required when hiring a costume – this is to ensure we get the outfit back on time and in good order and to cover our loss in the event of loss or damage.

Mail Order Costume Hire Terms & Conditions
1. It is assumed that customers have read, understood and agreed to the listed conditions of hire on booking a costume or costumes.
2. YOU MUST BE 18 years OR OVER TO MAKE A BOOKING.
3. All costumes remain the property of FANTASY WORLD
4. Only Mastercard, Visa Credit Card or Visa Delta card are accepted as deposits.
5. The named hirer has the sole responsibility for the costume until the costume is returned to FANTASY WORLD premises
6. No refunds will be issued once a costume has been booked, this includes cancellation of the function, for whatever reason
7. Any changes to a booking will be subject to a £5 administration fee.
8. FANTASY WORLD cannot be held responsible for any costume that does not fit please check measurements before booking
9. If a costume has been booked and subsequently damaged by a third party before your hire date, we will offer a comparable replacement.
10. Customers should check their costume thoroughly on the day of receipt and advise the shop of any damage, marks, or items missing. A message can be left on the answer phone. Any damage not reported by 7 p.m. on the day of collection, will be charged to the hirer.
11. Customers wear FANTASY WORLD boots & shoes at their own risk and are hired as seen.
12. Costumes must be returned on the day specified on the hire agreement, and returned within normal shop opening times. Failure to do so will result in a £5 per day surcharge.
13. Customers must not wash costumes or tumble dry any wet item.
14. Customers must not attach sticky labels or badges to any part of the costume.
15. Customers must not pin, sew, glue or iron any costume that is hired.
16. Part or all of the deposit will be forfeit or the cost or replacement charged if;
A costume is returned beyond reasonable repair
The costume is returned needing specialised cleaning
The costume is returned with permanent damage, i.e. cigarette burns
The costume is returned with one or more items missing
Any modifications have been carried out on the costume
The costume is returned with blood (or other body fluids)
The costume is not returned to FANTASY WORLD for whatever reason
17. Deposits or the cost of replacement will be deducted from the customer’s credit/debit card (if applicable) if the costume is returned, as per condition 13,14,15,16.
18. Costumes must be returned to FANTASY WORLD using a ‘Proof of delivery’ service i.e. the package must be signed for.
19. Goods lost in transit back to FANTASY WORLD are the hirer’s responsibility.
Standard Costume Hire Terms & Conditions
1. It is assumed that customers have read, understood and agreed to the listed conditions of hire. Signature thereof will be deemed as acceptance.
2. YOU MUST BE 18 years OR OVER TO MAKE A BOOKING.
3. All costumes remain the property of FANTASY WORLD .
4. Maestro/Solo/American Express/Cheques are not accepted for costume deposits
5. The named hirer has the sole responsibility for the costume until the costume is returned to FANTASY WORLD premises
6. No refunds will be issued once a costume has been booked, this includes cancellation of the function, for whatever reason
7. Any changes to a booking will be subject to a £5 administration fee.
8. Costumes cannot be changed once they have left the shop premises.
9. If a costume has been booked and subsequently damaged by a third party before your hire date, we will offer a comparable replacement.
10. Customers should check their costume thoroughly and advise the shop of any damage, marks, or items missing before their function. A message can be left on the answer phone. Any damage not reported by 7 p.m. on the day of collection, will be charged to the hirer.
11. Customers wear FANTASY WORLD boots & shoes at their own risk and are hired as seen.
12. Costumes must be returned on the day specified on the hire agreement, and returned within normal shop opening times. Failure to do so will result in a £5 per day surcharge.
13. Customers must not wash costumes or tumble dry any wet item.
14. Customers must not attach sticky labels or badges to any part of the costume.
15. Customers must not pin, sew, glue or iron any costume that is hired.
16. Part or all of the deposit will be forfeit or the cost or replacement charged if;
a. A costume is returned beyond reasonable repair
b. The costume is returned needing specialized cleaning
c. The costume is returned with permanent damage, i.e. cigarette burns
d. The costume is returned with one or more items missing
e. Any modifications have been carried out on the costume
f. The costume is returned with blood (or other body fluids)
g. The costume is not returned to FANTASY WORLD for whatever reason
17. Deposits or the cost of replacement will be deducted from the customer’s credit/debit card (if applicable) if the costume is returned, as per condition 13,14,15,16.